What I can help with
Whether you're looking for new clients, customers, contracts or opportunities for yourself, what you bring needs to come across to the people making the decision.
That might mean a website that better reflects your business, a bid that demonstrates why you're right for the contract, a customer experience that lives up to what you promise, or knowing how to position yourself for an opportunity you want.
My role is to find the best way to communicate, demonstrate and build on the value that's already there.
Websites
Website design, website copywriting, SEO and content strategy and audience refining for service-based businesses that want a stronger online presence and more of the right enquiries.
Bid Support
Bid writing, tender writing, bid strategy, reviews and end-to-end bid management for businesses that want to win new contracts and improve the quality of their submissions.
Customer Experience
Customer experience reviews, mystery visits and customer journey analysis to uncover what's working, what's being missed and where the experience could be better.
Coaching
One-to-one coaching for people working towards a business, career or personal goal, with practical support around mindset, decision-making, planning and taking action.
Workshops
Practical workshops for businesses, teams and groups covering customer experience, communication, mindset, goal setting and turning ideas into action.
Guides & Resources
Practical guides, templates, workbooks and resources for people who want to work through an idea, challenge or goal in their own time.
About Hollie
My background spans more than 10 years across marketing, communications, bids and customer service, working with businesses and organisations of all shapes and sizes.
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Over the years, I’ve worked on everything from websites, SEO and communications to customer relationships, brand strategy and major tenders. It’s given me a broad mix of experience and an understanding of both the commercial side of a business and the people it needs to connect with.
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I bring that experience to every project, along with straightforward advice, a personal approach and a genuine commitment to doing a good job for the people I work with.
Client Testimonials
"Hollie was so easy to talk to and she genuinely listened and cared. She took what I wanted and translated it into something that actually feels like me, which isn’t easy to do, I’m sure. If you are thinking about hiring someone to do your website or support with your business, I would really recommend Hollie. It felt collaborative rather than something just being ‘done’ to my website, and that makes all the difference."
Fiona
A Voice in the Dark Therapy
"Hollie has been extremely helpful with optimising my website and various directories and helping to boost my business. Her knowledge and expertise shine through and she kept me informed at every step. Truly loved working with her!"
Chloe
Our Wellbeing
"Highly recommend Hollie's services. Hollie takes the time to really understand your business. She had a real skill of being able to build up a profile that fits perfectly with the feel of our business and provided us with lots of 'little wins' to help us function more productively as a new organisation. Hollie clearly has great skill and knowledge in the marketing industry, from website refresh, to social media planning, definitely worth the investment."
Pam Stenhouse
Pam Stenhouse Counselling
"It was great to work with Hollie - the service she offers restaurants is really valuable mixing customer experience and marketing. Thank you!"
Sam Hook
Unique Thinking
"Hollie has been so patient and understanding about what I wanted my website to look and feel like. She has set up excellent SEO and created a Google review system for me to. Thanks so much Hollie you made it effortless."
Gemma Paterson
Gemma Paterson Psychotherapy
"Hollie has been a huge help with our bid strategy, process and writing style. As a small business, having Hollie’s support as and when we need it with specific bids and overall strategy has been really valuable and an affordable solution for us, rather than hiring an in-house Bid Manager. I’d definitely recommend her to any small business needing help with public sector bids."